Thank you for choosing us, we’re happy to have you here!
To make sure your experience goes as smoothly as possible, we’ve put together a few important guidelines below.
DEPOSIT POLICY
- To secure your appointment, a deposit of 30% must be paid in advance. The appointment is only confirmed after the deposit has been received. The deposit is non-refundable but will be deducted from the total amount of your service.
HAIR TERMS AND CONDITIONS
- We expect you to arrive at your appointment with your bundels washed and dried.
- We expect you to arrive at your appointment with your hair washed, detangled and blow-dried. Please make sure that you hair is product free.
- You may bring your own bundles or purchase them directly from us. If you are unsure which bundles are needed, we will be happy to assist you.
- We do not work with bundles that are cut into very small pieces.
- We do not work with synthetic hair.
DECEMBER BOOKINGS EXTRA RULES (DEC 15 – DEC 31)
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Additional Charges
Appointments starting before 10:00 AM or starting or ending after 6:00 PM are subject to an additional €20 charge.
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Late Arrivals
Arriving more than 15 minutes late will result in your appointment being cancelled. Your deposit will be forfeited.
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Add-ons
All add-ons must be booked in advance. Additional services cannot be added during your appointment if no extra time has been reserved.
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Extra Long and/or Thick Hair
If you have extra long and/or thick natural hair, please select the appropriate option when booking to ensure sufficient time is reserved.
Sew-in Package Deal x Noír Lumaé Curly Bundles
- Hair-included services can be booked directly through our booking system and will be available for appointments from November 16th.
- Important: Please mention your preferred curl pattern in the booking notes when scheduling your appointment
- All bundles come in Natural Color by default. Hair coloring is available at €50 per bundle. Please contact us in advance if you would like your bundles colored.
Not sure which hair texture is right for you?
- Order a Texture Sample form www.noirlumae.nl to find your perfect match before choosing your bundles.
REFUND POLICY
- If you have any relevant allergies, you must report this in advance. If this is not done, we are not liable for any consequences.
- Any complaints about the service must be reported in writing within 24 hours. If the complaint is justified, it will be handled. However, we do not refund any amounts paid.
For any questions or concerns regarding your appointment or our policies, please feel free to contact us at +31 6 20216199.